Protect your account

Safeguarding our members’ privacy is always one of our top priorities. From deterring fraud by embedding chips in our credit cards to verifying your identity with security questions when you call about your account, we’re always watching out for you. This is also why we employ the latest in:

• Sophisticated encryption technology to protect online and mobile banking transactions
• Hard-to-counterfeit EMV security chips in our credit and soon in our debit cards
• Secure email to protect your privacy by encoding your communications so only authorized parties can read them
• Text and email alerts, set up through Home Banking, that notify you of suspicious activity on your account.

What you can do

• Don’t conduct financial business on “public” computers at hotels, internet cafes or libraries.
• Don’t conduct financial business on free public wifi at coffee shops, restaurants, etc. as your communications can easily be intercepted by identity thieves.
• Create strong passwords, using letters and punctuation marks. Never use obvious passwords such as birthdays, street address or account numbers.
• Use firewalls to protect personal information on your computer.
• Be extremely cautious about what you share on social media. Don’t post anything that someone could use to track you.

And never share personal information such as your Social Security number, account numbers or credit card information with someone who calls or e-mails you.

Other resources

Prevent identity theft

If identity thieves steal your personal and financial information, they can steal funds directly from your account. Or they can set up fake credit / loan accounts under your name. When the loans go unpaid, your credit report could be damaged. Fixing it could take years. Visit https://www.usa.gov/identity-theft to learn more.

Report email fraud to Federal Trade Commission

Beware of and report phishing attacks, where identity thieves attempt to steal personal information such as Social Security numbers, passwords, etc. by sending email requests. Report suspicious emails to spam@uce.gov

Get a free credit report annually

You’re entitled to one free copy of your credit report every year from each of the three major agencies. Request and review your reports carefully to be sure they are accurate and that all accounts listed are legitimate. Report any discrepancies. Request yours here. This is the only truly free credit report site. Others require you to sign up for a monthly monitoring service to get your “free” report.”

Be alert for scams

This Federal Trade Commission site tracks current scams and organizes warnings by category such as charities, lotteries/sweepstakes, fake IRS scams and more. Visit http://www.consumerfinance.gov to learn more.